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Guest Feedback

Dear Guest,

The Guest Comment Card is one of the managements' most important tools in evaluating whether we are achieving our goal of exceeding guests' expectations. We would personally appreciate it if you took the time to "Tell Me !" about your experiences in the hotel. Each Comment Card is reviewed daily and responded  to personally. We value feedback !

Win The Guest Comment Card Lucky Draw: Two Return Tickets Surabaya-Denpasar-Surabaya and Two Nights Stay at a Four Star Hotel in Bali by filling out our Guest Comment Card for the period 1 January - 31 March 2010. 

Yours Faithfully

Yusak Anshori
General Manager

Name / Nama :
Email / Email :
Room / Kamar # :
Date of Stay :
Tgl. Menginap 		(dd/mm/yyyy)
Company / Perusahaan :
Address / Alamat :
Country / Negara :

ROOM RESERVATION / RESERVASI KAMAR
1. What did influenced you to stay at the Surabaya Plaza Hotel ?
Apa yang menjadi alasan anda menginap di Surabaya Plaza Hotel ?
Recommendation / Rekomendasi Kolega
Previous Experience / Pengalaman sebelumnya
Website / Internet
Travel Agent / Biro Perjalanan
Facilities / Fasilitas
Location / Lokasi
Other / Lain-lain
2. How was your reservation made?
Bagaimana Anda melakukan pemesanan kamar?
Hotel Directory / Petunjuk Hotel
GDS Reservation / Pemesanan lewat GDS
A Travel Agent / Biro Perjalanan
Corporate Policy / Ketentuan Perusahaan
Other / Lain-lain
3. Was your reservation handled promptly and efficiently?
Apakah reservasi Anda ditangani dengan baik dan efisien?
Excellent / Sangat Bagus Good / Baik
Average / Cukup Poor / Buruk
4. Purpose of visit / Tujuan Berkunjung:
Business / Bisnis Holiday / Liburan
Transit / Transit Meeting / Rapat
5. Name of Tour Operator / Nama Tour Operator:

GUEST SERVICE / PELAYANAN TAMU
6. Please comment on the quality of service from the following :
Mohon komentar anda tentang kualitas pelayanan di bawah ini.
  Excellent Good Average Poor
Duty Manager
Manager yang bertugas
Guest Relations Officer
Guest Relation
Security
Keamanan
Front Desk
Receptionist
Bellman
Petugas Pelayanan Barang
Telephone Operator / Guest Service Centre
Laundry / Valet
Karyawan Laundry
Pool Attendant
Karyawan Kolam Renang
Kids Club Staff / Karyawan Klub Anak-anak
7. Were hotel facilities explained?
Apakah fasilitas hotel sudah dijelaskan?
Yes / Ya No / Tidak

SPA / POOL / EXERCISE ROOM
SPA / KOLAM RENANG / RUANG OLAHRAGA
8. Please comment on the quality of service at Spa / Pool / Exercise Room :
Mohon beri komentar pada kualitas Pelayanan Spa / Kolam Renang / Ruang Olahraga
Spa / Massage
Spa / Layanan Pijat
  Excellent Good Average Poor
Ambience
Suasana
Staff Skill & Knowledge
Ketrampilan & Pengetahuan Staff

Pool / Recreation
Kolam Renang / Rekreasi
  Excellent Good Average Poor
Service
Pelayanan
Activities
Kegiatan

Exercise Room /
Ruang Olahraga
  Excellent Good Average Poor
Equipment
Perlengkapan
Cleanliness
Kebersihan

Comments / Suggestions :

GUEST ROOM / KAMAR TAMU
9. Please comment on your room :
Mohon komentar tentang kamar Anda
Guest Room/Kamar Tamu
  Excellent Good Average Poor
Cleanliness
Kebersihan
Comfort
Kenyamanan
Amenities & Supplies
Perlengkapan
Room facilities
Fasilitas Kamar
Service
Pelayanan

Guest Bathroom/Kamar Mandi Tamu
  Excellent Good Average Poor
Cleanliness
Kebersihan
Comfort
Kenyamanan
Amenities & Supplies
Perlengkapan
Room facilities
Fasilitas Kamar
Service
Pelayanan

Comments :

10. How would you rate the working condition of the :
Bagaimana Anda menilai perlengkapan berikut ini
  Excellent Good Average Poor
Television
Televisi
Air Conditioning
Pendingin Ruangan
Water Temperature
Suhu Air
Water Pressure
Tekanan Air
Lighting - Bedroom
Penerangan - Kamar Tidur
Lighting - Bathroom
Penerangan - Kamar mandi

Comments :

RESTAURANT & BAR / RESTORAN & BAR
11. Please comment on the quality of food and service in our Restaurants and Outlets :
Mohon komentar Anda tentang kualitas makanan & pelayanan dari Restoran & Outlet kami
Quality of Food / Kualitas Makanan
  Excellent Good Average Poor
Kartini Restaurant
Cafe Taman
Coffee Bar
In Room Dining

Quality of Service / Kualitas Pelayanan
  Excellent Good Average Poor
Kartini Restaurant
Cafe Taman
Coffee Bar
In Room Dining

Specific comments on our Restaurants and Bars would be appreciated
Kami sangat menghargai komentar khusus tentang Restoran & Bar yang disebutkan diatas
12. Do you feel that our pricing represents good value?
Apakah menurut Anda harga yang kami tawarkan sesuai?
Yes / Ya Avg. / Rata-rata No / Tidak
Food/Makanan
Beverage/Minuman

PUBLIC AREA / AREA UMUM
13. Please comment on the overall appearance of the hotel's public areas :
Mohon komentar Anda tentang penampilan hotel secara keseluruhan
  Excellent Good Average Poor
Cleanliness
Kebersihan
Standard of maintenance
Standar Perawatan
Appearance of grounds
Penampilan Taman

Comments :

GENERAL / UMUM
14. How would you rate the overall quality of the hotel?
Bagaimana Anda menilai kualitas hotel secara keseluruhan.
Excellent / Sangat Bagus
Good / Bagus
Average / Rata-rata
Poor / Buruk
15. Overall staff courtesy
Karyawan secara keseluruhan
Excellent / Sangat Bagus
Good / Bagus
Average / Rata-rata
Poor / Buruk
16. Please recommend an employee for exceptional service :
Mohon rekomendasikan karyawan yang memberikan pelayanan terbaik
Employees Name :
Nama Karyawan
Area of Work :
Wilayah Kerja
Reason :
Alasan

BETWEEN US / ANTARA KITA
Do you have any other suggestions comments which would help us make your next visit more enjoyable?
Apakah ada komentar lain yang dapat membantu kami membuat kunjungan Anda berikutnya lebih menyenangkan?
This is my visit to Surabaya Plaza Hotel
Ini adalah kunjungan saya yang ke di Surabaya Plaza Hotel

If you return to Surabaya, would you stay at the Surabaya Plaza Hotel again?
Jika Anda kembali ke Surabaya, apakah Anda akan menginap di Surabaya Plaza Hotel lagi ?
Yes definitely / Ya pasti Maybe / Mungkin No / Tidak

Thank you for your comments. We appreciate you taking the time to complete this questionnaire and we look forward to welcoming you back.
Terima Kasih atas komentar Anda. Kami sangat menghargai waktu Anda mengisi Kartu Komentar ini & kami tunggu kunjungan Anda berikutnya.

 

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Mohon diisi jika Anda ingin termasuk dalam daftar surat / email terbaru.

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