Surabaya Plaza Hotel - Guest Feedback

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Departure Date :

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		Guest Feedback

Tamu yang terhormat,

Guest Comment Card adlah salah satu sarana terpenting yang digunakan manajemen untuk mengevaluasi apakah kami mencapai tujuan kami yaitu melebihi keinginan tamu. Saya pribadi sangat menghargai jika Anda sudi meluangkan waktu untuk "menyampaikan kepada saya" ("Tell Me !") tentang pengalaman Anda selama menginap di hotel kami. Setiap comment card akan dianalisa setiap hari dan ditanggapi secara pribadi !

Yours faithfully

Yusak Anshori
General manager

Name / Nama :
Email / Email :
Room / Kamar # :
Date of Stay : Tgl. Menginap	(dd/mm/yyyy)
Company / Perusahaan :
Address / Alamat :

Country / Negara :

ROOM RESERVATION / RESERVASI KAMAR

What did influenced you to stay at the Surabaya Plaza Hotel ?
Apa yang menjadi alasan anda menginap di Surabaya Plaza Hotel ?
Recommendation / Rekomendasi Kolega
Previous Experience / Pengalaman sebelumnya
Website / Internet
Travel Agent / Biro Perjalanan
Facilities / Fasilitas
Location / Lokasi
Other / Lain-lain

How was your reservation made?
Bagaimana Anda melakukan pemesanan kamar?
Hotel Directory / Petunjuk Hotel
GDS Reservation / Pemesanan lewat GDS
A Travel Agent / Biro Perjalanan
Corporate Policy / Ketentuan Perusahaan
Other / Lain-lain

Was your reservation handled promptly and efficiently?
Apakah reservasi Anda ditangani dengan baik dan efisien?

Excellent / Sangat Bagus	Good / Baik
Average / Cukup	Poor / Buruk

Purpose of visit / Tujuan Berkunjung:

Business / Bisnis	Holiday / Liburan
Transit / Transit	Meeting / Rapat

Name of Tour Operator / Nama Tour Operator:

GUEST SERVICE / PELAYANAN TAMU

Please comment on the quality of service from the following :
Mohon komentar anda tentang kualitas pelayanan di bawah ini.

	Excellent	Good	Average	Poor
Duty Manager Manager yang bertugas
Guest Relations Officer Guest Relation
Security Keamanan
Front Desk Receptionist
Bellman Petugas Pelayanan Barang
Telephone Operator / Guest Service Centre
Laundry / Valet Karyawan Laundry
Pool Attendant Karyawan Kolam Renang
Kids Club Staff / Karyawan Klub Anak-anak

Were hotel facilities explained?
Apakah fasilitas hotel sudah dijelaskan?
Yes / Ya No / Tidak

SPA / POOL / EXERCISE ROOM
SPA / KOLAM RENANG / RUANG OLAHRAGA

Please comment on the quality of service at Spa / Pool / Exercise Room :
Mohon beri komentar pada kualitas Pelayanan Spa / Kolam Renang / Ruang Olahraga

Spa / Massage Spa / Layanan Pijat
	Excellent	Good	Average	Poor
Ambience Suasana
Staff Skill & Knowledge Ketrampilan & Pengetahuan Staff

Pool / Recreation Kolam Renang / Rekreasi
	Excellent	Good	Average	Poor
Service Pelayanan
Activities Kegiatan

Exercise Room / Ruang Olahraga
	Excellent	Good	Average	Poor
Equipment Perlengkapan
Cleanliness Kebersihan

Comments / Suggestions :

GUEST ROOM / KAMAR TAMU

Please comment on your room :
Mohon komentar tentang kamar Anda

Guest Room/Kamar Tamu
	Excellent	Good	Average	Poor
Cleanliness Kebersihan
Comfort Kenyamanan
Amenities & Supplies Perlengkapan
Room facilities Fasilitas Kamar
Service Pelayanan

Guest Bathroom/Kamar Mandi Tamu
	Excellent	Good	Average	Poor
Cleanliness Kebersihan
Comfort Kenyamanan
Amenities & Supplies Perlengkapan
Room facilities Fasilitas Kamar
Service Pelayanan

Comments :

10.

How would you rate the working condition of the :
Bagaimana Anda menilai perlengkapan berikut ini

	Excellent	Good	Average	Poor
Television Televisi
Air Conditioning Pendingin Ruangan
Water Temperature Suhu Air
Water Pressure Tekanan Air
Lighting - Bedroom Penerangan - Kamar Tidur
Lighting - Bathroom Penerangan - Kamar mandi

Comments :

RESTAURANT & BAR / RESTORAN & BAR

11.

Please comment on the quality of food and service in our Restaurants and Outlets :
Mohon komentar Anda tentang kualitas makanan & pelayanan dari Restoran & Outlet kami

Quality of Food / Kualitas Makanan
	Excellent	Good	Average	Poor
Kartini Restaurant
Cafe Taman
Coffee Bar
In Room Dining

Quality of Service / Kualitas Pelayanan
	Excellent	Good	Average	Poor
Kartini Restaurant
Cafe Taman
Coffee Bar
In Room Dining

Specific comments on our Restaurants and Bars would be appreciated
Kami sangat menghargai komentar khusus tentang Restoran & Bar yang disebutkan diatas

12.

Do you feel that our pricing represents good value?
Apakah menurut Anda harga yang kami tawarkan sesuai?

	Yes / Ya	Avg. / Rata-rata	No / Tidak
Food/Makanan
Beverage/Minuman

PUBLIC AREA / AREA UMUM

13.

Please comment on the overall appearance of the hotel's public areas :
Mohon komentar Anda tentang penampilan hotel secara keseluruhan

	Excellent	Good	Average	Poor
Cleanliness Kebersihan
Standard of maintenance Standar Perawatan
Appearance of grounds Penampilan Taman

Comments :

GENERAL / UMUM

14.

How would you rate the overall quality of the hotel?
Bagaimana Anda menilai kualitas hotel secara keseluruhan.
Excellent / Sangat Bagus
Good / Bagus
Average / Rata-rata
Poor / Buruk

15.

Overall staff courtesy
Karyawan secara keseluruhan
Excellent / Sangat Bagus
Good / Bagus
Average / Rata-rata
Poor / Buruk

16.

Please recommend an employee for exceptional service :
Mohon rekomendasikan karyawan yang memberikan pelayanan terbaik

Employees Name : Nama Karyawan
Area of Work : Wilayah Kerja
Reason : Alasan

BETWEEN US / ANTARA KITA
Do you have any other suggestions comments which would help us make your next visit more enjoyable? Apakah ada komentar lain yang dapat membantu kami membuat kunjungan Anda berikutnya lebih menyenangkan?
This is my visit to Surabaya Plaza Hotel Ini adalah kunjungan saya yang ke di Surabaya Plaza Hotel If you return to Surabaya, would you stay at the Surabaya Plaza Hotel again? Jika Anda kembali ke Surabaya, apakah Anda akan menginap di Surabaya Plaza Hotel lagi ? Yes definitely / Ya pasti Maybe / Mungkin No / Tidak Thank you for your comments. We appreciate you taking the time to complete this questionnaire and we look forward to welcoming you back. Terima Kasih atas komentar Anda. Kami sangat menghargai waktu Anda mengisi Kartu Komentar ini & kami tunggu kunjungan Anda berikutnya.

	Please tick if you would like to be included in any mailing / email updated. Mohon diisi jika Anda ingin termasuk dalam daftar surat / email terbaru.

Surabaya Plaza Hotel
Plaza Boulevard, Jalan Pemuda 31-37 - Surabaya 60271 - Indonesia

62-31-5316833

62-31-5316393

info@sby.pphotels.com

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Information herein was correct at the time of input however maybe subject to change. The hotel will not be held liable for any information herein.